Privacy Policy – Grand Hotel Europa
Pursuant to Art. 13 of Regulation (EU) 2016/679 (GDPR), Hotels Decò S.R.L., located in Naples (NA), Corso Meridionale 14, 80143, VAT No. 05462651216, as Data Controller, hereby informs users about the methods, purposes, and rights regarding the processing of personal data collected through the website, online bookings, email, or by telephone.
Purposes of processing and legal basis
Personal data provided by customers are processed for:
Management of bookings and stay
Data: name, surname, contact details, contractual and payment information
Legal basis: performance of a contract (Art. 6, para. 1, letter b GDPR)
Legal obligations
Compliance with Art. 109 TULPS (communication of guest details to the authorities) and other regulations
Legal basis: legal obligation (Art. 6, para. 1, letter c GDPR)
Marketing and promotional communications (newsletters, offers, social campaigns)
Legal basis: explicit and optional consent (Art. 6, para. 1, letter a GDPR)
Customer satisfaction and statistical analysis
Collection of anonymous or aggregated data for service improvement
Legal basis: legitimate interest (Art. 6, para. 1, letter f GDPR)
Administrative and accounting compliance
Legal basis: legitimate interest and legal obligations
Methods of processing
Data are processed in manual, electronic, and telematic forms with appropriate technical and organizational measures to guarantee security, confidentiality, and integrity.
Categories of processed data
Personal details and contact info (name, email, phone, address)
Data related to bookings and payments
Data collected via email, phone, website, or management systems (PMS, OTA)
Data provided for marketing requests, feedback, or customer satisfaction
Communication of data
Data may be shared only with:
Authorized internal collaborators
Necessary service providers (PMS, booking management, IT consultants)
Competent authorities when required by law
Data retention
Contractual data: up to 10 years
Marketing data: up to 3 years
Periodic review of data obsolescence to comply with the principle of minimization
Rights of the data subject
Pursuant to Articles 15-22 of the GDPR, the user may:
Access their data, request rectification or erasure
Request restriction of processing
Object to processing, including for marketing purposes
Withdraw consent for processing for marketing purposes
Lodge a complaint with the Data Protection Authority (Rome, Piazza Venezia 11 – www.garanteprivacy.it)
Data Controller
Hotels Decò s.r.l.
Corso Meridionale 14, 80143 Naples (NA) – VAT No. 05462651216
Email: info@grandhoteleuropa.com
Data Protection Officer (DPO): Hotels Decò s.r.l.
