Discover the FAQ section of Grand Hotel Europa in Naples

GENERAL INFORMATION

What time are check-in and check-out?

Check-in is available from 2:00 PM, while check-out is required by 11:00 AM.

What are the reception hours?

Our reception is open 24 hours a day, ready to assist you at any time.

What languages are spoken at the reception?

We speak English, Italian, French and Spanish.

Where is the property and how can I/we reach it?

The Grand Hotel Europa is located in the heart of Naples, just a few steps from Napoli Centrale Station railway and the city’s main attractions. For more information, please see the “Where We Are” section on our website.

Is parking available?

No, the hotel does not have private parking. However, there are several paid parking facilities available in the immediate vicinity.

Does the property have an elevator?

The ground floor, the first two floors, and the basement (-1) are accessible by elevator; the third floor is reached via a short flight of stairs.

What accessibility features does the property have?-

The Grand Hotel Europa has a number of fully accessible rooms equipped for guests with disabilities (maximum two people). Main common areas, such as the reception and restaurant, are accessible. For any specific needs or additional information, we recommend contacting the hotel directly.

Is Wi-Fi available?

Yes, we offer free wireless internet throughout the hotel.

Is your hotel pet-friendly?

We allow small pets to stay at the hotel. Pets are not permitted in the breakfast area or restaurant.

Do you offer/provide a luggage storage service?

Yes, luggage storage (unattended) is available free of charge, with collection on the same day.

What amenities are included in the rooms?

Sky TV is available in all rooms for an additional charge.

Is a city tax required?

Yes, the Municipality of Naples requires a tourist tax of €4.50 per person, per night, subject to any increases set by the Municipality.

What credit cards do you accept?

We accept Mastercard, Visa, Maestro, and American Express.

CHECK-IN/CHECK-OUT

How does check-in work at the property?

Check-in is available from 2:00 PM, and check-out is by 11:00 AM (for groups, check-out is by 10:00 AM).

Is early check-in possible?

An early check-in can be requested, subject to availability, with an additional charge depending on the time.

Is late check-out possible?

Late check-out is available, subject to availability, with an additional charge depending on the time.

What are the reception hours?

Our reception is open 24 hours a day to provide continuous assistance to guests.

PROPERTY & SERVICES

Is a transfer service available?

No, a transfer service is not available; however, we can provide the contact details of a private NCC driver who offers this service.

Is there a charging station for electric cars?

At the moment, a charging service for electric vehicles is not available.

Are children allowed at the property?

Of course, our hotel also welcomes families with children.

ROOMS

Are baby cribs and cots available?

For children up to 3 years old, we offer a crib free of charge (upon request and subject to availability). Children aged 3 and above are considered additional guests and must be included in the reservation with a dedicated accommodation.

Are accessible rooms available?

The hotel has a limited number of fully accessible rooms equipped for guests with disabilities, available upon request and subject to availability (maximum two people).

BREAKFAST

Is breakfast included?

The hotel offers the option to book a room with breakfast included or room-only. Breakfast can also be added upon request, either at check-in or directly at the hotel during your stay.

What time is breakfast served?

Breakfast is served from 7:00 AM to 10:00 AM.

Where is breakfast served?

Breakfast is served on the basement level (-1).

What type/kind of breakfast is served?

We offer a rich buffet with sweet and savory options, including cold cuts, eggs, fresh vegetables, baked goods, jams, cereals, yogurt, and seasonal fruit.

Are gluten-free, vegetarian, or vegan options available?

Gluten-free options, as well as dishes suitable for vegan, vegetarian, or other specific dietary needs, are available upon request.

RESTAURANTS & BARS

Is there a restaurant at the property?

The “La Falena” Restaurant is open from 7:00 PM to 10:00 PM and offers a menu dedicated to individual guests. For large groups (especially school groups), a dedicated restaurant is available on the basement level (-1).

Are gluten-free, vegetarian, or vegan options available?

Gluten-free options, as well as dishes suitable for vegan, vegetarian, or other specific dietary requirements, are available upon request.

Is there a bar at the property?

From 4:00 PM to 12:00 AM, the Cicè Lounge Bar is available for guests to relax. It offers a menu with sandwiches, salads, and desserts, as well as coffee, cocktails, and aperitifs.

ACTIVITIES, EXPERIENCES & EVENTS

Is a concierge service available?

The hotel does not offer a concierge service.

Do you arrange tours and excursions in the surrounding area?

We do not organize tours or excursions directly, but we work with agencies and tour operators that provide these services.

Is it possible to arrange weddings or private events?

Yes, weddings and private events can be organized upon request.

PAYMENTS AND CANCELLATIONS

What are the payment methods?

The balance can be settled directly at the hotel upon arrival. However, during certain periods, the property reserves the right to charge the amount of the first night to the credit card two days prior to arrival.In case of a failed transaction, the reservation will not be guaranteed and will be automatically cancelled.

What are the cancellation terms?

Cancellations are free of charge if made between 2 and 5 days prior to arrival, depending on the season (for further details, please contact our Reception at the time of booking).In case of late cancellation or no-show, the penalty is equal to the cost of the first night. For prepaid rates, no changes or cancellations are permitted.