WHY SHOULD YOU BOOK WITH US?

Any doubts or questions?

On this page we have collected the answers to the most frequently questions asked by our precious guests.

  1. 1
    WHY IS IT BETTER TO BOOK THROUGH THIS WEBSITE THAN THROUGH A SEARCH ENGINE?

    Only direct booking through the Grand Hotel Europa website entitles you to the best price and a series of exclusive benefits:

    – The best rates, guaranteed
    – Breakfast included
    – Free upgrade to a junior suite if available
    – Special price for dinner at our “La Falena” restaurant, € 16.50 for adults and € 8.50 for children aged 3 to 10 – three-course menu, including a 500 ml bottle of mineral water.

    Available only when booking through this website

  2. 2
    WHAT TIME ARE THE CHECK-IN AND CHECK-OUT?

    Check-in is from 2:00 p.m. and check-out is by 11:00 a.m. (with check-out for groups at 10:00 a.m.).

    If you would like to visit the city one last time on the day of your departure, you can leave your luggage at our reception, free of charge.

  3. 3
    WHICH CREDIT CARDS DO YOU TAKE?

    We take Mastercard, Visa, Maestro and American Express.

  4. 4
    WILL MY CARD BE CHARGED WHEN I PLACE MY BOOKING?

    Only in the case of prepaid tariffs will the full price of your booking be charged immediately to your card. In this case you cannot cancel or change your booking and cannot claim a refund.

  5. 5
    WHAT ARE THE TERMS OF CANCELLATION?

    Cancellation does not require the payment of penalties if made up to two days before your arrival. In the event of late cancellation or no-show, the penalty corresponds to the cost of the first night of your stay.
    If you have chosen a prepaid tariff, it is not possible to make any alterations or cancellations.

  6. 6
    AT WHAT TIME IS BREAKFAST SERVED?

    Breakfast is served from 7:00 until 10:00 a.m. on floor -1.

  7. 7
    IS THERE A RESTAURANT?

    Our “La Falena” restaurant is open every evening from 7:00 until 10:30 p.m.

  8. 8
    DO YOU HAVE PARKING FACILITIES?

    The Hotel does not have a private carpark but does have an agreement with “Garage Centrale” situated just opposite. The fee ranges from a minimum daily charge of €10.00 to a maximum of € 15.00, depending on the size of the car.

  9. 9
    DO YOU HAVE ANY NO-SMOKING ROOMS?

    All our rooms and common areas are no-smoking.

  10. 10
    DO YOU OFFER WI-FI?

    Yes, we have free Wi-Fi throughout the Hotel.

  11. 11
    DO YOU HAVE A GLUTEN-FREE MENU?

    Yes, just let us know if you require gluten-free products for breakfast and dinner.

  12. 12
    DO YOU ACCEPT PETS?

    We accept small pets.

  13. 13
    ARE THE ROOMS AIR-CONDITIONED?

    Yes, all our rooms are fitted with independently regulated air-conditioning and heating.

  14. 14
    DO YOU OFFER A TRANSFER SERVICE?

    Yes, just call or write to us and we will be happy to help you.

  15. 15
    WHICH LANGUAGES DO YOU SPEAK?

    We speak English, Italian and French.

INSTAGRAM MOMENTS

Book here now to get the best conditions
Only direct booking through the Grand Hotel Europa website entitles you to the best price and a series of exclusive benefits:

Available only when booking through this website
Don’t waste time looking elsewhere. Book here now!